There's nothing a little ice cream can't fix.
Even annnnngggggger.
heh.
Showing posts with label annnngerrrrr. Show all posts
Showing posts with label annnngerrrrr. Show all posts
Thursday, July 07, 2011
wrath
So its been three weeks since I've heard anything from a certain airline regarding the previous two posts.
The other complaint I filed the same day has since been resolved, so why not this one? You'd think they would want to get things resolved ASAP.
So now I've decided to take things into my own hands, and called their customer service line. Noting that there was not an option to file a complaint. It was just an option for a 'comment.' gag.
So someone more important called, so I get to start the hold process. again.
*time passes*
Let's just say I am completely and utterly insulted. The 'customer service rep' did exactly as he was told. He did his little parroted robot monologue, freeing him from any - that's what it is - they will not take any accountability for their actions. None whatsoever. It's not customer service. They, the company, are providing a gift, are 'allowing' us to take part in the wonder that is their company. And unfortunately for us, there are very few options.
Well, I'm going to use up my flier miles, and the pittance of 'goodwill favors' and say good riddance.
And, try to not be so ANGRY (annnnggrrryyy :) ) anymore.
sigh.
I could never work at a big box place where you can't be a human being with emotions. It's not worth it. I saw the same thing happen when I was rebooked when this originally happened. She was so spouting off memorized platitudes. It was sickening. So very sickening.
Okay, I'm done. For now. heh.
The other complaint I filed the same day has since been resolved, so why not this one? You'd think they would want to get things resolved ASAP.
So now I've decided to take things into my own hands, and called their customer service line. Noting that there was not an option to file a complaint. It was just an option for a 'comment.' gag.
So someone more important called, so I get to start the hold process. again.
*time passes*
Let's just say I am completely and utterly insulted. The 'customer service rep' did exactly as he was told. He did his little parroted robot monologue, freeing him from any - that's what it is - they will not take any accountability for their actions. None whatsoever. It's not customer service. They, the company, are providing a gift, are 'allowing' us to take part in the wonder that is their company. And unfortunately for us, there are very few options.
Well, I'm going to use up my flier miles, and the pittance of 'goodwill favors' and say good riddance.
And, try to not be so ANGRY (annnnggrrryyy :) ) anymore.
sigh.
I could never work at a big box place where you can't be a human being with emotions. It's not worth it. I saw the same thing happen when I was rebooked when this originally happened. She was so spouting off memorized platitudes. It was sickening. So very sickening.
Okay, I'm done. For now. heh.
Monday, June 13, 2011
dear delta
And no, that's not Delta Burke. Ugh, though I could use her to fix up this pink monstrosity that currently is my blog. Those of you with reader, consider yourselves lucky.
But really, I felt like posting my semi-angry letter/email thing to Delta.
They should consider themselves lucky that I do not condone swearing, and that this was written almost three months later. Ooo, boy, yes they should.
Begin letter/email thing:
This is not a comment. This is a complaint. I wanted to make that clear as this form that you have relegated consumers to does not make it easy to make that clear.
In March, my mother who lives out of the USA was coming to visit, and I was given only three days off to travel to visit her. So we booked the earliest flight possible to maximize the visit.
Delta cancelled the 5.15am flight from GSO, Flight 6338.
I was rescheduled on the next flight, flight 6223, leaving an hour later, which was OVERBOOKED.
I arrived at the airport with plenty of time to spare, yet was held up in the checked luggage line. There were many of us booked on the 6.10am flight who were held up in the luggage line. All of us who had arrived in plenty of time to drop off our luggage and pass through security.
It seemed as if those at the ticket counters deliberately held us up 1) to correct the error of double-booking by 2) creating us as 'no-shows' at the gate, thus leaving Delta off the hook by creating the problem in the first place, and even making it unnecessary to compensate the affected travelers for their MAJOR inconvenience. There was not even an option of those free mileage bonuses for choosing another flight when there was a deliberated overbooking.
I will be submitting another complaint for a similar situation that occurred in December.
Similarly, I have not flown, nor will fly, Delta until these issues are rectified.
Heidi Reed
End letter/email thing.
Dang. I forgot to say that I have flown since then. Oh well. I will drive to Charlotte or Raleigh if I have to, to get on a different carrier. BOO Delta.
End rant.
But really, I felt like posting my semi-angry letter/email thing to Delta.
They should consider themselves lucky that I do not condone swearing, and that this was written almost three months later. Ooo, boy, yes they should.
Begin letter/email thing:
This is not a comment. This is a complaint. I wanted to make that clear as this form that you have relegated consumers to does not make it easy to make that clear.
In March, my mother who lives out of the USA was coming to visit, and I was given only three days off to travel to visit her. So we booked the earliest flight possible to maximize the visit.
Delta cancelled the 5.15am flight from GSO, Flight 6338.
I was rescheduled on the next flight, flight 6223, leaving an hour later, which was OVERBOOKED.
I arrived at the airport with plenty of time to spare, yet was held up in the checked luggage line. There were many of us booked on the 6.10am flight who were held up in the luggage line. All of us who had arrived in plenty of time to drop off our luggage and pass through security.
It seemed as if those at the ticket counters deliberately held us up 1) to correct the error of double-booking by 2) creating us as 'no-shows' at the gate, thus leaving Delta off the hook by creating the problem in the first place, and even making it unnecessary to compensate the affected travelers for their MAJOR inconvenience. There was not even an option of those free mileage bonuses for choosing another flight when there was a deliberated overbooking.
I will be submitting another complaint for a similar situation that occurred in December.
Similarly, I have not flown, nor will fly, Delta until these issues are rectified.
Heidi Reed
End letter/email thing.
Dang. I forgot to say that I have flown since then. Oh well. I will drive to Charlotte or Raleigh if I have to, to get on a different carrier. BOO Delta.
End rant.
Friday, May 15, 2009
close encounters of the ranting kind
You're lucky I just ate some cereal (wheat chex with brown sugar...mmmm.....) between uploading this picture and finishing the post - and let my train of thought get derailed.
This was going to be a rant about educational standards and how some people get lost in all the rules and stuff. and stuff.
But all my frustrations went to the back burner again with that brown sugary goodness.
Maybe the ranting fingers will be back, maybe they won't.
Subscribe to:
Posts (Atom)